Incident Report
We understand that mother nature sometimes has plans of her own and not everyone makes the cut into adulthood.
Please fill out the form below for replacement or credit
In order to receive a credit or a replacement we will need proof of purchase by filling out this form within 48 hours of pick up or delivery
ELIGIBILITY FOR REPLACEMENTS
Replacements on chicks/birds are eligible to customers that abide by the policies below.
FOUR CHICK MINIMUM. The buyer agrees to purchase four or more chicks. Chicks are flock animals and need other chicks for the chance of survival. Hilltop Farms does not guarantee replacements any purchases of less than four chicks.
ISOLATION FROM OTHER CHICKS/BIRDS/ANIMALS. The buyer agrees to keep the chicks/birds apart from other flocks that are not from Hilltop Farms. Hilltop Farms only guarantees the health and handling of the birds until they transfer into the possession of the buyer. Merging Hilltop Farms birds into a pre-existing flock is the risk and responsibility of the buyer. If one chooses to do so, it is not covered by the replacement policy if an issue were to arise.
VITAMINS/ELECTROLYTES/PROBIOTICS. The buyer agrees to maintain the chicks/birds health with Vitamins/Electrolytes and Probiotics as specified after transporting. Failure to do so voids Hilltop Farm’s guarantee.
MIXING VACCINATED CHICKS/BIRDS WITH UNVACCINATED. The buyer agrees to not mix vaccinated chicks/birds with unvaccinated chicks/birds. It is the risk and responsibility of the buyer if they chooses to do so. If one choose to do so, it is not covered by the replacement policy if an issue were to arise.
Emails will be answered 9 AM - 3 PM Monday - Friday PST
Emails sent on Friday after hours will be answered the following business day.